Step Inside Wiltshire Police’s Control Room

Have you ever wondered how many calls Wiltshire Police take on a busy Friday or Saturday evening? Now is your chance to find out!

As part of their Click or Call campaign and to mark the first weekend out of lockdown, they are going to attempt to show you.

From 00.01am this Saturday (24/7) to 00.01am this Sunday (25/7), they are handing over their social media accounts to their colleagues in their control room.

They will be sharing call volumes, stories and advice all connected to the thousands of calls they take each day.

To get involved with the social media takeover, make sure you follow Wiltshire Police on Twitter, Facebook, Instagram and LinkedIn and follow the #ClickorCall.

Chief Inspector Doug Downing, who runs our contact centre, said:

“I think most people would be surprised to see the number of calls we take and, with this being the first weekend post-lockdown, we are expecting it to be a busy one.

“My teams are always here when you need us and we will pick up the phone night or day but we need everyone to think before you dial – can I click to access the services I need online or do I need to call?

“If you are able to report an incident or access the information you need on our website, you will be playing your part in reducing our growing demand.”

Every year Wiltshire Police receive almost 100,000 999 calls and more than 50% of these are not urgent meaning 999 was not the right method of contacting them.

Therefore, they are asking communities to remember: For urgent crime, call 999. For everything else, start online.

In no way does Wiltshire Police want to discourage people from reaching out to them if they need help but it is important to remember you should only ever call 999 in an emergency or if a crime is in progress.

They also have the non-emergency 101 number too, but they receive almost 300,000 calls on this number each year in addition to the 999 calls.

Visit for more information.

Click or Call? Save our time. It’s your call.

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